TxSA Standards

Members shall conduct all professional activities with honesty, transparency, and integrity. This includes accurate representation of services, credentials, pricing, and outcomes. Misleading advertising, exaggerated claims, or deceptive business practices are strictly prohibited.

Every client, colleague, vendor, and community member shall be treated with respect and dignity regardless of race, ethnicity, gender, age, religion, disability, sexual orientation, or socioeconomic status. Discriminatory conduct of any kind is a violation of TxSA membership standards.

Members shall protect the privacy of all clients. Personal information, health history, and treatment records must be kept strictly confidential and may not be shared without explicit written consent, except as required by law.

Members shall practice only within the scope of their training, licensure, and certification. No member shall perform services for which they are not qualified or licensed under Texas state law. Referrals to qualified professionals are expected when a client's needs exceed a member's scope.

Members shall disclose any actual or potential conflicts of interest that may affect professional judgment or client care. Financial relationships with vendors, referral arrangements, or dual roles must be disclosed to clients and relevant parties.

Members shall maintain clear and appropriate professional boundaries with all clients at all times. Romantic or sexual relationships with current clients are strictly prohibited. Members must immediately address and report any boundary violations they witness.

Members shall take responsibility for their professional actions and decisions. When errors occur, members are expected to acknowledge them promptly, take corrective action, and implement measures to prevent recurrence.

Members shall obtain informed consent from all clients prior to any service. Clients must be clearly informed of the nature of the service, potential risks or contraindications, expected outcomes, and their right to decline or stop any treatment at any time.

A thorough health intake process must be completed for all new clients and updated regularly for returning clients. Members shall screen for contraindications and modify or decline services when client safety may be at risk.

All treatment areas, equipment, linens, and tools must be cleaned, sanitized, and disinfected in accordance with Texas Department of Licensing and Regulation (TDLR) requirements and current public health guidelines. Single-use items must be discarded after each client.

Members shall maintain current knowledge of emergency procedures relevant to their practice setting. Facilities must have accessible first aid supplies, clearly posted emergency contact information, and staff trained in basic emergency response protocols.

All products used in treatments must be appropriate for professional use, properly stored, and applied within manufacturer guidelines. Members shall disclose product ingredients upon request and screen clients for known allergies or sensitivities before application.

Proper draping techniques must be used at all times to protect client modesty and comfort. Clients must be informed of draping procedures before treatment begins and their preferences respected throughout the session.

All practitioners performing regulated services must hold a current, valid license issued by the Texas Department of Licensing and Regulation (TDLR). Licenses must be prominently displayed at the place of business and renewed on schedule.

Spa facilities must maintain all required local and state operating permits. Members shall cooperate fully with TDLR inspections and promptly address any violations or deficiencies identified during inspections.

Members shall fulfill all continuing education requirements mandated by TDLR for license renewal. TxSA encourages members to pursue education beyond the minimum requirement to stay current with industry advancements and best practices.

Members who employ staff must comply with all applicable federal and Texas employment laws, including proper worker classification, wage and hour requirements, anti-discrimination statutes, and workplace safety regulations.

All TxSA members are strongly encouraged to maintain adequate professional liability insurance, general liability coverage, and any other insurance required by Texas law or their lease or operating agreements.

Members shall clearly communicate all service prices, fees, gratuity policies, and cancellation terms to clients before services are rendered. Hidden fees or charges not disclosed in advance are a violation of TxSA standards.

All marketing materials, websites, social media, and advertising must accurately represent the services offered, credentials held, and results that can reasonably be expected. Testimonials and before/after imagery must be authentic and not misleading.

Members shall maintain clear, written booking and cancellation policies that are communicated to clients at the time of scheduling. Policies must be applied consistently and fairly to all clients.

Members shall maintain accurate and complete client records, including intake forms, treatment notes, and consent documents, for a minimum period consistent with Texas law. Records must be stored securely and protected from unauthorized access.

Spa owners and managers are responsible for ensuring that all staff members are properly trained, licensed where required, and supervised in accordance with their role. Ongoing training in safety, client care, and professional conduct is expected.

Spa environments must be clean, safe, and welcoming. Facilities shall be maintained in good repair, free of hazards, and compliant with ADA accessibility requirements. The physical environment should reflect the professional standards of the services offered.

Members are encouraged to prioritize products that are sustainably sourced, cruelty-free, and free of harmful chemicals. Where possible, members should select vendors whose environmental practices align with the wellness values of the industry.

Members shall implement practices to reduce waste in their operations, including minimizing single-use plastics, recycling where available, and properly disposing of chemical and biological waste in accordance with applicable regulations.

Spa facilities are encouraged to adopt energy-efficient equipment, lighting, and HVAC systems, and to implement water conservation measures in treatment and facility operations.

Members shall treat fellow spa and wellness professionals with respect and professionalism. Public disparagement of competitors, colleagues, or industry organizations is inconsistent with TxSA membership values.

TxSA members are encouraged to actively support the advancement of the spa and wellness profession in Texas through participation in association activities, advocacy efforts, and community engagement.

Experienced members are encouraged to mentor emerging professionals and contribute to the collective knowledge of the TxSA community through education, peer support, and participation in mastermind and networking events.

Members are encouraged to engage in community service and charitable activities that align with the wellness mission of TxSA, including participation in the Texas Wellness Initiative and other association-led outreach programs.

Members who become aware of a potential violation of TxSA standards are encouraged to report it to the association in good faith. Reports may be submitted confidentially to [email protected].

Reported violations will be reviewed by TxSA leadership in a fair and impartial manner. The member in question will be notified and given an opportunity to respond before any determination is made.

Violations of TxSA standards may result in a range of consequences depending on severity, including a formal written warning, required remedial education, suspension of membership privileges, or termination of membership. Serious violations involving client harm or illegal conduct may be referred to the appropriate regulatory or law enforcement authorities.

These standards are reviewed annually by TxSA leadership and updated as needed to reflect changes in law, industry best practices, and the evolving needs of the Texas spa and wellness community. Members will be notified of material changes.